/* ===== AGENT WORKSPACE LAYOUT ===== */
#agent-workspace {
  flex-direction: column !important;
}
#agent-workspace > .workspace-tabs {
  flex-shrink: 0;
}
#callcenter-workspace {
  display: flex;
  flex: 1;
  overflow: hidden;
  min-height: 0;
}

/* ===== WORKSPACE MODE TABS ===== */
.workspace-tabs {
  display: flex;
  gap: 0;
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  padding: 0 12px;
  flex-shrink: 0;
}
.workspace-tab {
  padding: 10px 18px;
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--text3);
  background: none;
  border: none;
  border-bottom: 2px solid transparent;
  cursor: pointer;
  transition: color var(--transition), border-color var(--transition);
  display: flex;
  align-items: center;
  gap: 6px;
}
.workspace-tab:hover { color: var(--text); }
.workspace-tab.active {
  color: var(--primary);
  border-bottom-color: var(--accent);
}
#wa-reconnect-banner {
  position: fixed;
  top: 28px;
  left: 0;
  right: 0;
  background: var(--danger);
  color: #fff;
  text-align: center;
  font-size: 0.78rem;
  font-weight: 700;
  padding: 5px 12px;
  z-index: 9998;
  display: none;
  align-items: center;
  justify-content: center;
  gap: 8px;
}
#wa-reconnect-banner.show { display: flex; }
.demo-banner-offset #wa-reconnect-banner { top: 28px; }

/* ===== WHATSAPP PANEL ===== */
#whatsapp-workspace {
  display: none;
  flex: 1;
  overflow: hidden;
  min-height: 0;
}
#whatsapp-workspace.active { display: flex; }
#callcenter-workspace { display: flex; flex: 1; overflow: hidden; min-height: 0; }
#callcenter-workspace.hidden-ws { display: none; }

.wa-layout { display: flex; flex: 1; overflow: hidden; height: 100%; }

/* Conversation list */
.wa-sidebar {
  width: 300px;
  flex-shrink: 0;
  background: var(--surface);
  border-right: 1px solid var(--border);
  display: flex;
  flex-direction: column;
  overflow: hidden;
}
.wa-sidebar-header {
  padding: 12px;
  border-bottom: 1px solid var(--border);
}
.wa-filter-tabs {
  display: flex;
  gap: 4px;
  margin-bottom: 8px;
  flex-wrap: wrap;
}
.wa-filter-tab {
  padding: 4px 10px;
  font-size: 0.7rem;
  font-weight: 600;
  border-radius: 20px;
  background: var(--bg2);
  color: var(--text2);
  border: none;
  cursor: pointer;
}
.wa-filter-tab.active {
  background: var(--primary);
  color: #fff;
}
.wa-search {
  width: 100%;
  padding: 8px 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--bg);
  color: var(--text);
  font-size: 0.8rem;
}
.wa-conv-list {
  flex: 1;
  overflow-y: auto;
}
.wa-conv-item {
  padding: 12px 14px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  transition: background var(--transition);
  position: relative;
}
.wa-conv-item:hover { background: var(--bg2); }
.wa-conv-item.active { background: var(--bg2); border-left: 3px solid var(--accent); }
.wa-conv-item.sla-warning { border-left: 3px solid var(--warning); }
.wa-conv-item.sla-breached { border-left: 3px solid var(--danger); }
.wa-conv-top { display: flex; justify-content: space-between; align-items: flex-start; gap: 8px; }
.wa-conv-name { font-weight: 600; font-size: 0.82rem; }
.wa-conv-time { font-size: 0.65rem; color: var(--text3); flex-shrink: 0; }
.wa-conv-preview { font-size: 0.72rem; color: var(--text2); margin-top: 3px; }
.wa-conv-meta { display: flex; align-items: center; gap: 6px; margin-top: 4px; }
.wa-unread-badge {
  background: var(--accent);
  color: var(--primary-dark);
  font-size: 0.62rem;
  font-weight: 700;
  padding: 1px 6px;
  border-radius: 10px;
  min-width: 18px;
  text-align: center;
}
.wa-status-dot {
  width: 8px; height: 8px;
  border-radius: 50%;
  flex-shrink: 0;
}
.wa-status-dot.open { background: var(--success); }
.wa-status-dot.pending { background: var(--warning); }
.wa-status-dot.resolved { background: var(--grey-status); }
.wa-agent-avatar {
  width: 20px; height: 20px;
  border-radius: 50%;
  background: var(--primary);
  color: #fff;
  font-size: 0.55rem;
  font-weight: 700;
  display: flex;
  align-items: center;
  justify-content: center;
}
.wa-load-more {
  padding: 10px;
  text-align: center;
  font-size: 0.72rem;
  color: var(--primary);
  cursor: pointer;
  border: none;
  background: none;
  width: 100%;
}

/* Chat window */
.wa-chat {
  flex: 1;
  display: flex;
  flex-direction: column;
  background: var(--bg);
  min-width: 0;
}
.wa-chat-empty {
  flex: 1;
  display: flex;
  flex-direction: column;
  align-items: center;
  justify-content: center;
  color: var(--text3);
  gap: 12px;
}
.wa-chat-empty i { font-size: 3rem; opacity: 0.2; }
.wa-chat-active-panel {
  display: flex;
  flex-direction: column;
  flex: 1;
  overflow: hidden;
}
.wa-chat-active-panel.hidden { display: none !important; }
.wa-chat-header {
  padding: 12px 16px;
  background: var(--surface);
  border-bottom: 1px solid var(--border);
  display: flex;
  align-items: center;
  gap: 12px;
}
.wa-chat-header-info { flex: 1; min-width: 0; }
.wa-chat-header-name { font-weight: 700; font-size: 0.9rem; }
.wa-chat-header-sub { font-size: 0.72rem; color: var(--text2); }
.wa-chat-tags { display: flex; gap: 4px; flex-wrap: wrap; margin-top: 4px; }
.wa-tag {
  font-size: 0.62rem;
  padding: 2px 8px;
  border-radius: 10px;
  background: var(--bg2);
  color: var(--text2);
}
.wa-messages {
  flex: 1;
  overflow-y: auto;
  padding: 16px;
  display: flex;
  flex-direction: column;
  gap: 6px;
}
.wa-msg {
  max-width: 72%;
  padding: 8px 12px;
  border-radius: var(--radius);
  font-size: 0.82rem;
  position: relative;
  word-break: break-word;
}
.wa-msg-actions {
  position: absolute;
  top: 4px;
  right: 4px;
  z-index: 2;
}
.wa-msg.outbound .wa-msg-actions { right: 4px; }
.wa-msg.inbound .wa-msg-actions { right: 4px; }
.wa-msg-menu-btn {
  width: 22px;
  height: 22px;
  border: none;
  border-radius: 4px;
  background: rgba(0, 0, 0, 0.08);
  color: inherit;
  cursor: pointer;
  font-size: 0.65rem;
  opacity: 0;
  transition: opacity 0.15s;
}
.wa-msg.outbound .wa-msg-menu-btn { background: rgba(255, 255, 255, 0.2); }
.wa-msg:hover .wa-msg-menu-btn,
.wa-msg-menu-btn:focus { opacity: 1; }
.wa-msg-action-menu {
  position: fixed;
  z-index: 500;
  min-width: 150px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  box-shadow: var(--shadow-lg);
  overflow: hidden;
}
.wa-msg-action-menu button {
  display: flex;
  align-items: center;
  gap: 8px;
  width: 100%;
  padding: 9px 12px;
  border: none;
  background: transparent;
  color: var(--text);
  font-size: 0.78rem;
  cursor: pointer;
  text-align: left;
}
.wa-msg-action-menu button:hover { background: var(--bg2); }
.wa-forward-preview-wrap {
  margin-bottom: 12px;
  padding: 10px;
  background: var(--bg2);
  border-radius: var(--radius-sm);
  border-left: 3px solid var(--primary);
}
.wa-forward-preview-label {
  font-size: 0.62rem;
  font-weight: 700;
  text-transform: uppercase;
  color: var(--text-muted);
  margin-bottom: 4px;
}
.wa-forward-preview {
  font-size: 0.8rem;
  line-height: 1.4;
  max-height: 120px;
  overflow-y: auto;
}
.wa-forward-preview-item {
  padding: 4px 0;
  border-bottom: 1px solid var(--border);
}
.wa-forward-preview-item:last-child { border-bottom: none; }
.wa-select-bar {
  display: flex;
  align-items: center;
  justify-content: space-between;
  gap: 12px;
  padding: 8px 14px;
  background: var(--bg2);
  border-bottom: 1px solid var(--border);
}
.wa-select-count {
  font-size: 0.78rem;
  font-weight: 600;
  color: var(--text);
}
.wa-select-actions {
  display: flex;
  gap: 8px;
}
.wa-messages.select-mode .wa-msg {
  cursor: pointer;
  padding-left: 36px;
}
.wa-msg-select-wrap {
  position: absolute;
  left: 8px;
  top: 50%;
  transform: translateY(-50%);
  display: flex;
  align-items: center;
}
.wa-msg-select-cb {
  width: 16px;
  height: 16px;
  cursor: pointer;
  accent-color: var(--primary);
}
.wa-msg.wa-msg-selected {
  box-shadow: 0 0 0 2px var(--accent);
}
.wa-forward-tabs {
  display: flex;
  gap: 6px;
  margin-bottom: 10px;
}
.wa-forward-tab {
  flex: 1;
  padding: 7px 10px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  background: var(--bg);
  color: var(--text);
  font-size: 0.78rem;
  cursor: pointer;
}
.wa-forward-tab.active {
  background: var(--primary);
  color: #fff;
  border-color: var(--primary);
}
.wa-forward-search { margin-bottom: 10px; }
.wa-forward-list {
  max-height: 240px;
  overflow-y: auto;
  margin-bottom: 12px;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
}
.wa-forward-item {
  display: flex;
  align-items: center;
  gap: 10px;
  padding: 9px 12px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
}
.wa-forward-item:last-child { border-bottom: none; }
.wa-forward-item:hover { background: var(--bg2); }
.wa-forward-item input { flex-shrink: 0; }
.wa-forward-item-icon {
  width: 30px;
  height: 30px;
  border-radius: 50%;
  background: #25d366;
  color: #fff;
  display: flex;
  align-items: center;
  justify-content: center;
  font-size: 0.8rem;
}
.wa-forward-item-icon.agent { background: var(--primary); }
.wa-forward-item-info { min-width: 0; flex: 1; }
.wa-forward-item-name {
  display: block;
  font-size: 0.8rem;
  font-weight: 600;
}
.wa-forward-item-meta {
  display: block;
  font-size: 0.68rem;
  color: var(--text-muted);
}
.wa-forward-empty {
  padding: 20px;
  text-align: center;
  font-size: 0.78rem;
  color: var(--text-muted);
}
.wa-msg.inbound {
  align-self: flex-start;
  background: var(--surface);
  border: 1px solid var(--border);
  border-bottom-left-radius: 4px;
}
.wa-msg.outbound {
  align-self: flex-end;
  background: var(--primary);
  color: #fff;
  border-bottom-right-radius: 4px;
}
.wa-msg.internal_note {
  align-self: center;
  max-width: 90%;
  background: rgba(245, 158, 11, 0.15);
  border: 1px dashed var(--warning);
  color: var(--text);
  font-size: 0.75rem;
}
.wa-msg.template {
  background: var(--surface);
  border: 1px solid var(--border);
  align-self: flex-end;
}
.wa-msg-agent-name {
  font-size: 0.62rem;
  font-weight: 600;
  margin-top: 5px;
  text-align: right;
  opacity: 0.9;
  line-height: 1.2;
}
.wa-msg.outbound .wa-msg-agent-name {
  color: rgba(255, 255, 255, 0.92);
}
.wa-msg.internal_note .wa-msg-agent-name {
  text-align: center;
  color: var(--text-muted);
}
.wa-msg.template .wa-msg-agent-name {
  color: var(--text-muted);
  text-align: right;
}
.wa-msg-meta {
  display: flex;
  align-items: center;
  justify-content: flex-end;
  gap: 4px;
  margin-top: 4px;
  font-size: 0.62rem;
  opacity: 0.7;
}
.wa-msg.inbound .wa-msg-meta { justify-content: flex-start; }
.wa-ticks { font-size: 0.7rem; }
.wa-ticks.read { color: var(--info); }
.wa-msg.outbound .wa-ticks.read { color: #93c5fd; }
.wa-msg-reply-ref {
  font-size: 0.68rem;
  border-left: 3px solid var(--accent);
  padding: 4px 8px;
  margin-bottom: 6px;
  background: rgba(0, 0, 0, 0.05);
  border-radius: 0 var(--radius-sm) var(--radius-sm) 0;
}
.wa-msg.outbound .wa-msg-reply-ref {
  background: rgba(255, 255, 255, 0.12);
  border-left-color: rgba(255, 255, 255, 0.6);
}
.wa-reply-label {
  display: block;
  font-weight: 700;
  font-size: 0.62rem;
  color: var(--accent);
  margin-bottom: 2px;
}
.wa-msg.outbound .wa-reply-label {
  color: var(--accent-light);
}
.wa-reply-text {
  display: block;
  opacity: 0.85;
  overflow: hidden;
  text-overflow: ellipsis;
  white-space: nowrap;
  max-width: 220px;
}
.wa-msg-media img {
  max-width: 240px;
  border-radius: var(--radius-sm);
  cursor: pointer;
}
.wa-msg-media a {
  color: inherit;
  display: flex;
  align-items: center;
  gap: 6px;
  font-size: 0.75rem;
}
.wa-media-dl {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  font-size: 0.68rem;
  margin-top: 4px;
  color: var(--primary);
  text-decoration: none;
}
.wa-media-dl:hover { text-decoration: underline; }
.wa-msg.outbound .wa-media-dl { color: #dbeafe; }
.wa-reaction { position: absolute; bottom: -8px; right: 8px; font-size: 0.9rem; }
.wa-typing {
  padding: 4px 16px;
  font-size: 0.72rem;
  color: var(--text3);
  font-style: italic;
}
.wa-input-area {
  padding: 12px 16px;
  background: var(--surface);
  border-top: 1px solid var(--border);
}
.wa-input-area.resolved {
  opacity: 0.7;
  pointer-events: none;
}
.wa-input-row {
  display: flex;
  align-items: flex-end;
  gap: 8px;
}
.wa-input-tools { display: flex; gap: 4px; }
.wa-tool-btn {
  width: 36px; height: 36px;
  border-radius: var(--radius-sm);
  background: var(--bg2);
  border: 1px solid var(--border);
  color: var(--text2);
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  flex-shrink: 0;
}
.wa-tool-btn:hover { background: var(--border); color: var(--text); }
.wa-tool-btn.active {
  background: var(--primary);
  border-color: var(--primary);
  color: #fff;
}
.wa-text-input {
  flex: 1;
  padding: 10px 14px;
  border: 1px solid var(--border);
  border-radius: var(--radius);
  background: var(--bg);
  color: var(--text);
  font-size: 0.82rem;
  resize: none;
  min-height: 40px;
  max-height: 120px;
}
.wa-char-count { font-size: 0.62rem; color: var(--text3); text-align: right; margin-top: 4px; }
.wa-send-btn {
  width: 40px; height: 40px;
  border-radius: 50%;
  background: var(--accent);
  color: var(--primary-dark);
  border: none;
  display: flex;
  align-items: center;
  justify-content: center;
  cursor: pointer;
  flex-shrink: 0;
}
.wa-send-btn:hover { background: var(--accent-light); }
.wa-upload-preview {
  padding: 8px;
  background: var(--bg2);
  border-radius: var(--radius-sm);
  margin-bottom: 8px;
  font-size: 0.75rem;
  display: flex;
  align-items: center;
  gap: 8px;
}
.wa-progress {
  height: 4px;
  background: var(--border);
  border-radius: 2px;
  overflow: hidden;
  margin-top: 4px;
}
.wa-progress-fill {
  height: 100%;
  background: var(--accent);
  transition: width 0.2s;
}
.wa-resolved-bar {
  padding: 10px 16px;
  background: var(--bg2);
  text-align: center;
  font-size: 0.78rem;
  color: var(--text2);
  display: flex;
  align-items: center;
  justify-content: center;
  gap: 10px;
}

/* Info panel */
.wa-info-panel {
  width: 280px;
  flex-shrink: 0;
  background: var(--surface);
  border-left: 1px solid var(--border);
  overflow-y: auto;
  padding: 14px;
}
.wa-info-section { margin-bottom: 16px; }
.wa-info-title {
  font-size: 0.68rem;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.08em;
  color: var(--text3);
  margin-bottom: 8px;
}
.wa-quick-actions { display: flex; flex-direction: column; gap: 6px; }
.wa-history-item {
  padding: 8px;
  background: var(--bg2);
  border-radius: var(--radius-sm);
  font-size: 0.72rem;
  margin-bottom: 6px;
}

/* Supervisor WA stats */
.wa-stats-row {
  display: grid;
  grid-template-columns: repeat(4, 1fr);
  gap: 12px;
  margin-bottom: 16px;
}
.wa-stat-card {
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius);
  padding: 14px;
  text-align: center;
}
.wa-stat-card.warning { border-left: 4px solid var(--warning); }
.wa-stat-card.danger { border-left: 4px solid var(--danger); }
.wa-stat-num {
  font-family: var(--mono);
  font-size: 1.6rem;
  font-weight: 700;
  color: var(--primary);
}
.wa-stat-label { font-size: 0.68rem; color: var(--text3); margin-top: 4px; }

/* Broadcast manager */
.bc-form-grid {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 14px;
  margin-bottom: 14px;
}
.bc-recipient-list {
  max-height: 200px;
  overflow-y: auto;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  padding: 8px;
}
.bc-recipient-item {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 4px 0;
  font-size: 0.78rem;
}
.bc-progress-bar {
  height: 8px;
  background: var(--border);
  border-radius: 4px;
  overflow: hidden;
  margin: 10px 0;
}
.bc-progress-fill {
  height: 100%;
  background: var(--success);
  transition: width 0.3s;
}

/* Template modal */
.wa-template-list {
  max-height: 300px;
  overflow-y: auto;
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
}
.wa-template-item {
  padding: 10px 14px;
  border-bottom: 1px solid var(--border);
  cursor: pointer;
  font-size: 0.8rem;
}
.wa-template-item:hover { background: var(--bg2); }
.wa-template-item.selected { background: var(--bg2); border-left: 3px solid var(--accent); }
.wa-canned-list {
  position: absolute;
  bottom: 100%;
  left: 0;
  right: 0;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: var(--radius-sm);
  max-height: 160px;
  overflow-y: auto;
  margin-bottom: 4px;
  box-shadow: var(--shadow-lg);
  z-index: 100;
}
.wa-canned-item {
  padding: 8px 12px;
  font-size: 0.75rem;
  cursor: pointer;
  border-bottom: 1px solid var(--border);
}
.wa-canned-item:hover { background: var(--bg2); }

@media (max-width: 1100px) {
  .wa-info-panel { display: none; }
  .wa-sidebar { width: 260px; }
}
@media (max-width: 768px) {
  .wa-sidebar { width: 100%; position: absolute; z-index: 10; }
  .wa-stats-row { grid-template-columns: 1fr 1fr; }
}